A Sixty–Minute Ticket Response Time Guarantee
Each help request you submit to us will be replied to within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from a server admin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you order the Managed Services package, all of the services included there will be carried out at a time that is convenient for you.
A First–Rate Customer Support Service
If you require any help while using our Web Control Panel or with any of the applications that we have pre–installed on the dedicated hosting server on your behalf, you can touch base with the technical support staff at any time through the ticketing system. In addition, if you require help managing your dedicated hosting server, you can make use of our Managed Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk drive space, etcetera.
A User–Friendly Help Area
We have provided our Web Control Panel with a detailed knowledge base, which features comprehensive explanations of all its features and functions. Plus, we have filmed detailed video tutorials that will further demonstrate to you how to carry out a particular operation or resolve a typically experienced issue. All the how–to articles and the video tutorials are easily accessible from each section of the Web Control Panel through the Videos and Help buttons situated in the upper right corner.