A ticketing system is the most widespread correspondence channel that hosting companies offer to their clients. It’s most often part of the billing account and is the most efficient way to handle an issue that requires a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all comments given by either party will be kept in one and the same place in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you will need to log in and out of at least two accounts to do some procedure or to get in touch with the company’s customer care staff. If you wish to administer several domain names and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. It can also take a substantial period of time for the provider to process your ticket requests.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our cloud website hosting plans isn’t separate from the web hosting account. It is an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with only a couple of clicks, without the need to leave your hosting account. The ticketing system comes with a quick-search field, which will help you track down the status of virtually any ticket that you have already opened, if needed. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to resolve a specific issue even before you actually submit a ticket. The ticket response time is no more than sixty minutes, so you can obtain prompt assistance whenever you need it and if our tech support team recommends that you should do something inside your account, you can do it instantly without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you would like to touch base with our client care team representatives, you will be able to submit a ticket straight from your Hepsia Control Panel instead of using a totally different customer support platform like you’ll need to do with most hosting providers on the marketplace. Our integrated ticketing system will allow you to post a new ticket without difficulty and to look through older tickets using a clever search box. Moreover, you’ll be able to browse the applicable knowledgebase articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can do all the above-mentioned things without logging out of your Hepsia Control Panel at any moment, so if you encounter any predicament or have a query, you can touch base with our technicians and resolve the issue in question in less than one hour through one platform.