A ticketing system is the most widespread correspondence channel that hosting companies offer to their clients. It’s most often part of the billing account and is the most efficient way to handle an issue that requires a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all comments given by either party will be kept in one and the same place in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you will need to log in and out of at least two accounts to do some procedure or to get in touch with the company’s customer care staff. If you wish to administer several domain names and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. It can also take a substantial period of time for the provider to process your ticket requests.