When your website hosting provider offers live chat support, you'll be able to speak with an agent in real-time and find out useful information or get an issue resolved timely. The advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with world wide web access, therefore you won't pay any charges when you are in a different country or state. In addition, it will be a lot easier to copy and paste details such as domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the telephone. The real-time chat is also a much quicker approach to contact the hosting company's support crew as compared to using a ticketing system. Last, but not least, in the event that some problem needs some more time to be dealt with, you can do something else entirely while you wait for guidance on the live chat, so you will not waste time - something that's impossible if you're on the telephone.
