When your website hosting provider offers live chat support, you'll be able to speak with an agent in real-time and find out useful information or get an issue resolved timely. The advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with world wide web access, therefore you won't pay any charges when you are in a different country or state. In addition, it will be a lot easier to copy and paste details such as domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the telephone. The real-time chat is also a much quicker approach to contact the hosting company's support crew as compared to using a ticketing system. Last, but not least, in the event that some problem needs some more time to be dealt with, you can do something else entirely while you wait for guidance on the live chat, so you will not waste time - something that's impossible if you're on the telephone.
Live Chat Support in Cloud Website Hosting
Together with the telephone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every single day, including weekends and holidays, and we can give you more details about the cloud website hosting plans that we provide if you are not among our customers yet, or about common and billing questions if you already have an account. Although for entirely tech issues you have to open a ticket to the tech assistance team, since such matters require more time to be dealt with, you may still get in touch with us on the live chat for some technical details. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is available every single day, even on holidays and weekends. It is the best way to find out more details about our semi-dedicated plans in case you don't have an account yet or to get a problem resolved in case you are a customer and our customer care agents will assist you live regardless of the time of the day you join our chat. In case you're hestitating which package is more suitable for your websites, in case you need advice whether you need a certain upgrade and how to order it or in case you've got difficulties installing an e-mail account on your computer, you can get in touch with us and we'll provide you with the needed information as soon as possible. The live chat is available even after our phone lines are off for the day, so if you have an account with us, you can be certain that you will always enjoy quick assistance with any question or trouble that shows up.