One-Hour Response Guarantee
Learn more about the 1-hour response time guarantee and exactly how you, as the customer, may benefit from it.
If you ever experience a problem with your site and are incapable of dealing with it, ask the hosting provider’s customer care team to assist you to bring the website back online. A speedy resolution would be the perfect scenario, but lots of companies reply within twenty four hours or even more, especially if you are working with a hosting reseller. Even if the problem can be swiftly solved, your website may not work properly or it may not be available at all for a prolonged span of time, so you may lose potential clients as it’s rather unlikely that anybody would be happy to return to a website that is out of order. Having said that, you ought to make certain not only that you can reach your web hosting provider, but also that they can reply and help you in a timely manner. If a software application update does not go smoothly or if you delete something unintendedly, for instance, the site must be restored quickly so as to prevent protracted inaccessibility.
One-Hour Response Guarantee in Cloud Website Hosting
In case you’re using one of our cloud website hosting plans
and you have a query or encounter some predicament, you can touch base with us 24/7 by opening a client support ticket or by writing an e-mail and we will make certain that you obtain a reply in no more than an hour. If the issue can be resolved, we’ll do it before we reply, whereas in case there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what workable solutions to try out, and so on. Normally, you will receive an answer within maximum 30 minutes, which goes to say that waiting around for hours or even for more than a day to receive assistance is something unthinkable. Our sixty-minute response time guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team representatives are available all the time and they will answer any support ticket that you open through your hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a general question connected with your semi-dedicated server
or you experience an obstacle and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we are available 24 hours a day, 7 days a week to deal with any billing, general or technical issue. If you get in touch with us about anything that’s within our capacity, we’ll solve it before we get back to you, so you won’t have to wait around for hours or days while the problem remains. If there’s something that you have to do on your end, we’ll give you the needed info – what possible solutions to try out, what actions to take, etc.