In the event that you've ever had a cloud website hosting account before or you've dealt with any other online service, you're probably well aware from your personal experience that for some things it's better to consult with a live person over the phone instead of exchange tickets or email messages. If you want to learn more about a particular service before you purchase it or if something small-scale has to be done, for instance, it is far easier and a lot faster to get it done real-time. When you have the option to contact representatives over the phone, it's very likely that you are dealing with a real website hosting provider, not a reseller. The level of support that you'll get by phone varies between different providers - from very general matters to professional tech support. Typically most suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are managed through e-mail and / or tickets.
Phone Support in Cloud Website Hosting
If you decide to get one of our cloud website hosting plans
, you will be able to get in touch with our customer support team over the phone for 14 hrs per day. We will help you choose the proper plan for your web sites because we believe that it is better to discuss these issues with a live person. In case you already have an account, we are able to assist you with all sales/billing questions and general issues, even with some technical situations that do not require a long time or escalation to a system administrator as it will be more convenient to open a support ticket for time-consuming matters in order to have the entire correspondence in a single place. We now have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server
packages that we offer include live phone support for fourteen hours every day. If you hesitate which plan is suitable for your web sites, you want to find out more about the package's features or you'd like to have any other info about our services, you're able to call any of the local numbers that we have in the United States, Great Britain and Australia and our support representatives will help you. If you already own an account, you'll be able to contact us about sales and general matters, although we're usually able to help with a large number of tech issues as well. For strictly tech difficulties you will need to employ our built-in ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option in case your issue requires extra time to be resolved or it has to be escalated to our sysadmins.