The access to the customer and tech support that a cloud website hosting company offers will tell you a lot about the services that they offer as well. If you can use just email messages and tickets, you have most likely come across some reseller and not the actual hosting supplier. If this is the case, you will probably have to wait for a couple of days so as to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for further help. If the provider can provide various means of communication with fast response time which are available anytime, they're most likely the top provider, not just a reseller. Therefore you will enjoy prompt assistance and excellent support because they will have instant access to the servers where your account is. Regardless of the issue - sales or technical, it's always better to get in touch with your website hosting company directly through your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting plans
come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our solutions before you make a purchase or you're a current client and you have any kind of question or some issue, you'll be able to contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex issues or any troubles which need more time to research and resolve. In contrast to various other web hosting providers, our trouble tickets come with a guaranteed max response time of just 1 hour, thus regardless of what the problem is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans
that we offer include 24/7 customer and technical support, therefore whatever the issue you have, you will be able to contact us and we'll help you in a timely manner. The guaranteed answer time for each e-mail or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; usually the reply time rarely exceeds 20 minutes. In addition, we offer telephone support with multiple local numbers worldwide and a live chat, so that you can contact us and get more details about our services even if you don't have an account yet. We are able to help you with any kind of question or a problem you may have - payment methods, plan specifications, e-mail configuration, web hosting account settings, etcetera. If you employ our services, you will not ever encounter a scenario where you have to wait for a day or two to get an issue resolved like you may need to do with lots of other companies.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server
from us, you can get in touch with us anytime using different channels and the max time that you will need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it's a weekend or a holiday and we can support you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you'd like to find out about our hosting services before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you'd like to have support for third-party software that you cannot set up or manage effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.